Frequently Asked Questions
This is my first website for my business. Will you help walk me through the whole process?
Yes. We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed with your website.
Do you outsource your websites?
No. All of our work is performed by our in-house team based in Austin, Texas.
Do we own the completed website?
You have full ownership over your website after the first year. Although we'd hate to see it happen, you're free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.
How long does it take to finish a website?
Each project is different, but on average we have a website launched within 7 to 14 days. With E-commerce plans, websites may take up to 21 days to build, depending on the amount of products to be added. This timeline can be longer or shorter depending on how proactive you are providing content and revisions.
Do I need to have all my content prepared prior to contacting you?
No. We can get started by using placeholder content while you work towards completing your content. We'll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
I've received quotes that are much higher than your prices. Are you cutting corners to offer lower prices?
Websites come in all shapes and sizes. You'll find quotes ranging from a few hundred dollars all the way up to hundreds of thousands of dollars. Our websites are designed to be the perfect balance of features and price for small businesses. We've been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us.
I’m not local to Austin, Texas. Can you still make my business website?
Yes. We're great at communicating via phone and email and our clients come from all over the United States.
I have an idea for a website but it's not exactly a small business. Should I still contact you about my project?
Yes. We'll listen to your idea and let you know if we'd be a good fit for the project. If not, we'll even try and steer you in the right direction, free of charge.
Can you put together a proposal for my project?
No. In order to keep our prices as low as possible, we do not offer proposals or accept RFPs. We have several plans and one should right me your needs. We can help direct you to the right plan.
Can you update my current or finish my incompleted website?
Our answer is typically no, but you can always contact us to discuss your exact situation. We've found it's cheaper in most cases to start over than it is to update or complete an existing website.
I don't see any work examples from my industry. Do you work with all types of businesses?
Our primary focus is working with service oriented business-to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we'll consult with you to see if we'd be a good fit.
What is hosting?
Hosting refers to the server which responds to requests to view your website. It's simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.
Do I need hosting?
Yes. This is what makes your website accessible through the Internet. All of our plans include web hosting at no extra charge.
Do you offer website hosting services?
Yes. "Fully-managed" web hosting is included with all of our plans. Simply put, we take care of everything for you.
Do you offer email accounts with your web hosting?
Yes. We include 5 emails addresses with your hosting. Your email addresses are unique to your domain name;ie, contactus@yourbusinessname.com
What is a domain name?
A domain name is a memorable phrase used to access your website, often "yourbusinessname.com". When someone types in your domain name, behind the scenes it is translated to an IP address. Without a domain name, you would need to remember that IP address in order to view a website.
How do I purchase a domain name?
Domain names are purchased using a "registrar" which acts like a phonebook. If you don't have a domain name we can purchase and register one on your behalf at no additional charge. As long as you’re on one of our plans, we will automatically renew your domain for you annually.
Are your designs pre-made templates?
No. A lot of our competitors purchase "themes" or use pre-made templates to cut costs. We hand-code every website to the exact needs of each client.
I keep seeing the term "responsive web design". What does this mean?
Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for smart phones or tablets, you can lower initial costs by only needing a single website.
Do your website designs work on smart phones and tablets as well?
Yes. We believe our solutions are some of the best you'll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a smart phone and tablet is second-to-none.
How many design revisions do you allow for when building the inital website?
Our Start Up and Start Up + E-Commerce Plans allow for 2 revisions. The Small Business Plan and The Small Business ECommerce Plan allow for 5 revisions. The Small Business Plus Plan and The Small Business ECommerce Plus Plan allow for unlimited revisions.We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it's obvious we're moving in circles. If this happens, we'll work with you on ways we can get the project back on track.
How do you build your websites?
We exclusively use WordPress which is used on over 30% of all websites on the internet. We believe it provides the right balance of customization and usability for small businesses.
What is WordPress?
WordPress is content management system (CMS) software that allows you to edit and manage the text and images on your website. It's open-sourced and community developed, meaning anyone is free to build their website on top of the software.
Why do you use WordPress?
We believe WordPress is currently the best CMS available for small businesses.
Do you use and/or purchase pre-made WordPress themes?
No. A lot of our competitors purchase "themes" or use pre-made templates to cut costs. We hand-code every website to the exact needs of each client.
Do you use WordPress plug-ins?
Yes. They make it easier to extend the functionality of the website to meet the needs of the client.
What is Search Engine Optimization (SEO)?
Search engine optimization, or SEO, is the process of improving a website's rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.
Does my website need Search Engine Optimization (SEO)?
Yes. Many people are surprised to learn SEO isn't a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration. We build your website with these factors in mind.
Do you offer search engine optimization (SEO) services?
Yes. All our websites are coded using search engine optimization best practices.
Can you help me to get my website to show up on Google?
Yes. It's almost always possible to get your website to show up for "branded" searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.
Can you guarantee my website will show up first on Google?
No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalize your website or even get you removed from Google. Every business's circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.
How do I make content updates to the website?
Most content updates can be made by you. When we launch your website you have the option to learn how do this yourself or if you would like us to do it for you it's only $24.95 per hour. There is no charge if you have the Small Business Plus or Small Business Plus ECommerce Plan.
How do I make design changes to the website?
Contact us and let us know what you need. Website Revisions are $49.95 per hour. There is no charge if you have the Small Business Plus or Small Business Plus ECommerce Plan.
What happens if my site is inaccessible or displays incorrectly?
Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you're hosted with a third-party, it's possible the issue could be on their end. In these instances, we'll let you know the source of the problem so you can contact the third-party host.
Do you charge for technical support?
As long as you're on a monthly plan with us, there is no charge for technical support.
How long does it take for someone to respond to an email?
We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend calling us at (512) 710-9389. If it's outside of our normal business hours, leave a message and we'll be notified immediately and we'll return your call.
Are there any recurring costs involved with owning a website?
Yes. Many design companies won't mention recurring costs before starting your project. At a minimum, you'll need monthly web hosting and an annual domain name registration. Our website plans are a single-rate solution which include monthly hosting, domain name registration along with managed maintenance to keep everything running smooth.
What forms of payment do you accept?
We use PayPal to process payments; however, PayPal offers the option to pay with Visa, MasterCard, or American Express.
Do you offer a satisfaction guarantee?
We offer a sixty day money back guarantee. If you're unhappy with our service for any reason within the first sixty days, you are free to terminate your contract with us.
Do you offer a warranty?
Yes. Bug fixes are included with each of our monthly website packages. We'll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being on a monthly plan.
What is your refund policy?
We do not offer refunds for any services after payment has been made.
